Refund policy
Return & Replacement Policy
We have a 14-day policy for returns and replacements exclusively for damaged or missing items. This means you have 14 days after receiving your order to report any issues related to damages or missing items.
Eligibility for Return or Replacement
To be eligible for a return or replacement, the item must meet the following criteria:
- The item must have been received in a damaged or defective condition, or parts of the order were missing.
- You must provide proof of purchase (receipt or order confirmation).
Please note: We do not accept returns for any other reasons, including size exchanges or change of mind.
How to Request a Return or Replacement
- Contact us within 14 days of receiving your item to initiate the process.
- Include a description of the issue, along with clear photos of the damaged or defective item (if applicable).
- Once your request is reviewed and approved, we will provide a return shipping label and detailed instructions on how to proceed.
Important: Items sent back without prior approval will not be accepted.
Damages or Issues
Please inspect your order upon delivery. If you notice any damage, defect, or missing item, contact us immediately so we can evaluate and address the issue promptly.
Non-Returnable Items
Certain types of items cannot be returned or replaced, such as:
- Sale items or gift cards.
- Hazardous materials, flammable liquids, or gases.
If you have questions or concerns about your item, feel free to reach out to us.
Refunds
Refunds are only processed for items deemed damaged or defective upon return inspection. If approved, your refund will be issued to your original payment method within 10 business days.
If more than 15 business days have passed since your refund approval, contact us for further assistance.